.jpeg "When ChatGPT kicked off a generative AI frenzy in November, 2022, companies quickly took note of its massive potential to increase work productivity. There's ChatGPT, Bing, and Bard that are all free, standalone AI chatbots to be used for general purposes (to varying degrees of success). But then there are generative AI tools that get integrated into the work software you already use. Because they can access emails, CRMs, documents, and other work-related info (still getting used to that), generative AI tools for work can basically function as your personal assistant. Thanks to large language models like GPT-4, these tools can summarize and explain text, draft copy, compose emails, transcribe meetings, create agendas and notes, and even analyze spreadsheet data. Microsoft 365 Copilot After Microsoft announced the new Bing powered by GPT-4, it swiftly followed up with Copilot, which uses large language models to automate tasks within its portfolio of work apps including Word, Excel, PowerPoint, Outlook, and Teams. With Copilot, users can use generative AI to draft text in Word, create slideshows in PowerPoint from a simple prompt, and analyze data in Excel to generate charts and graphs. In Outlook, Copilot can summarize email threads and compose emails, and in Teams it can create summaries of meetings in real time if you're running late and need to catch up on what you missed. Currently, Copilot is only available to enterprises via an invitation-only paid preview program. Microsoft says it plans to expand access over time, but doesn't give specifics on exactly when. Google Duet AI Google went hard on generative AI announcements at I/O, its annual developers conference. The company is rolling out a collection of tools for its Workspace apps called Duet AI. In Gmail and Docs, users can click the \"Help me write\" icon and ask the tool to help compose an email or write a draft of something like a job description. In Gmail, Duet AI can understand the context of an email you received, and calibrate your response to be shorter, more elaborate, or formal. Duet AI tools are only available, or soon to be available, in a testing environment called Labs. Currently, only trusted testers have access to Labs, but you can sign up for the waitlist for when Google rolls out access more broadly. Zoom IQ Not to be outdone by Microsoft Teams, Zoom launched some of its own AI-powered features for video conferencing. Zoom IQ, which is the name for Zoom's collection of smart tools, now has the ability to summarize meetings in real time, powered by OpenAI's API. Slack GPT ChatGPT's summarizing and analyzing skills have entered the Slack channel. A ChatGPT plugin for Slack is already available as a bot that that you can tag and ask to summarize or draft messages. But soon, Slack GPT will have natively embedded summarization and text generation within Slack's existing features. Instead of tagging a bot, you can summarize unread messages in a channel with the click of a button, or click the star icon in the toolbar to compose or refine a message. Slack GPT can also automatically transcribe Huddles into notes. Slack GPT will be released later this year. Productivity matters, whether you’re a growing startup or Fortune 100 company. Especially in times of economic uncertainty, organizations need to empower their teams to save time and focus on strategic work that allows their expertise to shine and moves the business forward. We’re now at an inflection point, where new generative AI technology has the potential to unlock the exponential productivity gains that organizations are looking for. However, while people who use AI are 90% more likely to report higher levels of productivity, only 27% of companies are currently using AI tools, according to our latest State of Work research. In order for generative AI to thrive at work, it needs to be in a trusted space—where you know what data is being used and you’re confident that the outputs are relevant to your business. Today we’re unveiling Slack GPT, our vision for generative AI in Slack. Customers rely on Slack to house their institutional knowledge, captured in channels about every project, team or topic. They also securely integrate their tools in Slack using our open, extensible platform and partner ecosystem. We’re building Slack GPT on this same foundation, bringing trusted generative AI to where your team already works: An AI-ready platform to integrate and automate with your language model of choice, whether you use partner-built apps like OpenAI’s ChatGPT or Anthropic’s Claude or build your own custom app A set of AI features built directly in Slack, including AI-powered conversation summaries A new Einstein GPT app that lets you surface AI-powered customer insights from trusted Salesforce Customer 360 data and Data Cloud Generative AI has enormous potential to redefine how work is done. The real power of Slack GPT is it enables AI to act on valuable data from a company’s most trusted resource: its own internal knowledge. Lidiane Jones CEO, Slack Bring AI into Slack, your way As the ecosystem of generative AI tools expands, flexibility will only become more important. Whether you build with clicks, code, or a bit of both, our open, extensible platform lets you decide when and how you bring AI into Slack. Today you can integrate your AI language model of choice, using partner-built apps from OpenAI’s ChatGPT, Anthropic’s Claude, and more. No matter what you choose, apps are a seamless part of Slack’s conversational experience, making AI-powered insights just a message away. With our newly available next-generation platform for developers, it’s also easy to build something custom too, so you can bring your own AI model or keep an integration in-house. Later this year, you’ll be able to instantly bring generative AI into your automated processes in Slack, without a single line of code. Using Workflow Builder, our built-in no-code automation tool, you’ll be able to add generative AI prompts as one of the steps in your workflow. For example, say you have a workflow that alerts you when a new lead comes in from Sales Cloud, ensuring sales reps can quickly respond. Imagine if ChatGPT could take your workflow a few steps further, using CRM data from a sales lead to draft a personalized prospecting email for you? Put it in a document, share it in a channel, and every sales rep now has a head start when they follow up on the lead. Workflow being built without code Generative AI, built natively in Slack From day one, Slack’s mission has been to make your working life simpler, more pleasant and more productive. With Slack GPT, we’re sharing our vision for a new kind of productivity: one that brings the power of generative AI into the ways you already work in Slack. Imagine if every time you hop into a channel, you’ll be able to get up to speed on unread Slack messages in one click—when you’re jumping in midway through a project, catching up from being out of the office, and more. In the future, with generative AI built seamlessly into the user experience, conversation summaries will be there when you need them, the moment you start scrolling through a channel. Each of these productivity power-ups throughout the day will add up to a whole lot of time saved—plus a bit of delight—helping you work smarter, learn faster, and write better. Uncover AI-powered customer insights While Slack is where you find knowledge from your organization, Salesforce is where you gain a deeper understanding of your customer across various touchpoints—sales opportunities, service tickets, marketing campaigns, and more. Our vision is to surface AI-powered insights grounded in trusted Customer 360 data, right where you’re already working with your team. For example, say you’re a customer service agent who needs help resolving a case. Today you can use the Service Cloud app to start a case swarm, bringing together the right experts in a dedicated Slack channel to find a resolution. In the future, imagine if Einstein GPT could auto-generate case summaries using relevant data from Service Cloud and your Slack channel. Now case summaries could not only capture data from service tickets, but knowledge from the team who resolved the case too. Building the future of AI in Slack, together This is just the start of our AI journey together. As the productivity platform that millions of users rely on to get work done, we know how important it is to use new technologies like generative AI safely, at scale. Customers have always been at the heart of how we develop new products at Slack. Slack GPT will be no different, as we ensure that users are at the center of the experience and have transparency and control over how they use AI in Slack. In addition to building based on Salesforce’s guidelines for responsible AI development, we’ll bring customers in early and often to pilot these features before rolling them out broadly. Ready to learn more about Slack GPT? Slack and Salesforce are here: Tune in to World Tour New York on Salesforce+ to learn more about Slack GPT. Sign up to stay in the loop on Slack GPT. You’ll be the first to know about new features rolling out, webinars, and more. Start building today. Dive into our next-generation platform and the world of functions, triggers and Slack CLI. Forward-looking statement Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information, please visit https://www.salesforce.com or call 1-800-NO-SOFTWARE. Slack GPT Stay in the know on all things Slack GPT Sign up to receive updates on the latest innovations in generative AI.")
When ChatGPT kicked off a generative AI frenzy in November, 2022, companies quickly took note of its massive potential to increase work productivity.
There's ChatGPT, Bing, and Bard that are all free, standalone AI chatbots to be used for general purposes (to varying degrees of success). But then there are generative AI tools that get integrated into the work software you already use. Because they can access emails, CRMs, documents, and other work-related info (still getting used to that), generative AI tools for work can basically function as your personal assistant. Thanks to large language models like GPT-4, these tools can summarize and explain text, draft copy, compose emails, transcribe meetings, create agendas and notes, and even analyze spreadsheet data.
.jpeg "There's ChatGPT, Bing, and Bard that are all free, standalone AI chatbots to be used for general purposes (to varying degrees of success). But then there are generative AI tools that get integrated into the work software you already use. Because they can access emails, CRMs, documents, and other work-related info (still getting used to that), generative AI tools for work can basically function as your personal assistant. Thanks to large language models like GPT-4, these tools can summarize and explain text, draft copy, compose emails, transcribe meetings, create agendas and notes, and even analyze spreadsheet data.")
Microsoft 365 Copilot
After Microsoft announced the new Bing powered by GPT-4, it swiftly followed up with Copilot, which uses large language models to automate tasks within its portfolio of work apps including Word, Excel, PowerPoint, Outlook, and Teams. With Copilot, users can use generative AI to draft text in Word, create slideshows in PowerPoint from a simple prompt, and analyze data in Excel to generate charts and graphs.
In Outlook, Copilot can summarize email threads and compose emails, and in Teams it can create summaries of meetings in real time if you're running late and need to catch up on what you missed.
Currently, Copilot is only available to enterprises via an invitation-only paid preview program. Microsoft says it plans to expand access over time, but doesn't give specifics on exactly when.
.jpg)
Google Duet AI
Google went hard on generative AI announcements at I/O, its annual developers conference. The company is rolling out a collection of tools for its Workspace apps called Duet AI. In Gmail and Docs, users can click the "Help me write" icon and ask the tool to help compose an email or write a draft of something like a job description. In Gmail, Duet AI can understand the context of an email you received, and calibrate your response to be shorter, more elaborate, or formal.
Duet AI tools are only available, or soon to be available, in a testing environment called Labs. Currently, only trusted testers have access to Labs, but you can sign up for the waitlist for when Google rolls out access more broadly.
Zoom IQ
Not to be outdone by Microsoft Teams, Zoom launched some of its own AI-powered features for video conferencing. Zoom IQ, which is the name for Zoom's collection of smart tools, now has the ability to summarize meetings in real time, powered by OpenAI's API.
.jpg "Sick of attending all those work meetings every day? Slack could soon take care of them for you by sending its own chatbot to summarize what happened. That’s because Slack owner Salesforce has just introduced its own artificial intelligence (AI) tool called Slack GPT, and it could help make your workload a little easier to manage. According to Slack and Salesforce, Slack GPT aims to bring AI to your day-to-day tasks. That might mean helping you adjust the tone of your messages to suit a certain audience, or automatically drafting emails to send to prospective clients. A mockup image of Slack's Slack GPT chatbot, showing the Einstein GPT tool suggesting a new sales opportunity. Salesforce / Slack This news follows the announcement that Microsoft is bringing ChatGPT to its Teams chat app, and means Slack is joining the deluge of apps racing to integrate AI into their feature sets. So how exactly will Slack GPT work, and what will you be able to do with it? Related Apple has been secretly working on a ChatGPT rival for years Facebook might get chatbots — and that could be a problem Even OpenAI has given up trying to detect ChatGPT plagiarism What will Slack GPT do and how will it work? A mockup image of Slack's Slack GPT chatbot, showing an option to shorten, elaborate or change the tone of a selected message. According to Slack, you’ll be able to do a range of different things with Slack GPT. For one thing, it will summarize message threads that you may have missed, saving you the hassle of having to read through every comment. Salesforce says it will even be able to attend huddles on your behalf and then create a quick recap with all the key points. That could save you the time of manually catching up if you can’t attend in person. Recommended Videos Slack GPT will also help you send the perfect message without having to overthink what you need to say. A quick demo in Slack’s press release shows a user highlighting a paragraph, then choosing from three options: “shorten,” “elaborate,” and “change tone.” After clicking the first option, the message is truncated and still perfectly readable. If you want to create your own AI prompts, you’ll be able to do that with a tool called Workflow Builder. According to Slack: “Later this year, you’ll be able to instantly bring generative AI into your automated processes in Slack, without a single line of code. With Workflow Builder, our built-in no-code automation tool, you’ll be able to add generative AI prompts as one of the steps in your workflow.” Finally, Salesforce is aiming to integrate Slack GPT with its own products and features. One idea is to take data about a new lead provided by Salesforce’s Sales Cloud, then automatically create a draft message to send to that lead using Slack GPT. Slack GPT will let you integrate a large language model (LLM) chatbot from a third party, such as OpenAI’s ChatGPT or Anthropic’s Claude. Salesforce says these chatbots will not be trained on any data fed to them while using Slack. Alternatively, you can import your own custom LLM. What else is in the pipeline? 1 of 2 Slack can integrate with various apps, and it’ll soon be getting a new one called Einstein GPT. This “lets you surface AI-powered customer insights from trusted Salesforce Customer 360 data and Data Cloud,” according to Slack. In the future, Einstein GPT might be able to “auto-generate case summaries using relevant data from Service Cloud and your Slack channel,” Slack’s press release states. “Now, case summaries could not only capture data from service tickets, but knowledge from the team who resolved the case too.” When will Slack GPT be available? A mockup image of Slack's Slack GPT chatbot, showing a user creating a workflow using Slack GPT's Workflow Builder tool. Slack GPT’s features are rolling out piece by piece. Claude is available in Slack right now, while ChatGPT for Slack is in beta. Workflow Builder is coming this summer. “Slack GPT native AI capabilities and the Einstein GPT app for Slack are in development,” Slack says, and there are no launch dates yet for those features. Editors' Recommendations ChatGPT: the latest news, controversies, and tips you need to know Apple’s ChatGPT rival is reportedly ‘significantly behind competitors’ Hackers are using AI to create vicious malware, says FBI Here’s why people think GPT-4 might be getting dumber over time Top authors demand payment from AI firms for using their work Topics Artificial Intelligence Business Communication Software CRM Software Tech News Alex Blake Alex Blake Computing Writer linkedin twitter Email In ancient times, people like Alex would have been shunned for their nerdy ways and strange opinions on cheese. Today, he… Computing GPT-4: how to use the AI chatbot that puts ChatGPT to shame A laptop opened to the ChatGPT website. People were in awe when ChatGPT came out, impressed by its natural language abilities as an AI chatbot. But when the highly-anticipated GPT-4 large language model came out, it blew the lid off what we thought was possible with AI, some calling it the early glimpses of AGI (artificial general intelligence). The creator of the model, OpenAI, calls it the company's \"most advanced system, producing safer and more useful responses.\" Here's everything you need to know about it, including how to use it and what it can do. Availability Read more Computing What is a DAN prompt for ChatGPT? A laptop screen shows the home page for ChatGPT, OpenAI's artificial intelligence chatbot. The DAN prompt is a method to jailbreak the ChatGPT chatbot. It stands for Do Anything Now, and it tries to convince ChatGPT to ignore some of the safeguarding protocols that developer OpenAI put in place to prevent it from being racist, homophobic, otherwise offensive, and potentially harmful. The results are mixed, but when it does work, DAN mode can work quite well. What is the DAN prompt? DAN stands for Do Anything Now. It's a type of prompt that tries to get ChatGPT to do things it shouldn't, like swear, speak negatively about someone, or even program malware. The actual prompt text varies, but it typically involves asking ChatGPT to respond in two ways, one as it would normally, with a label as \"ChatGPT,\" \"Classic,\" or something similar, and then a second response in \"Developer Mode,\" or \"Boss\" mode. That second mode will have fewer restrictions than the first mode, allowing ChatGPT to (in theory) respond without the usual safeguards controlling what it can and can't say. Read more Computing Wix uses ChatGPT to help you quickly build an entire website wix chatgpt ai site generator Wix is an oft-recommended online service that lets you knock together a website without any coding knowledge. Now the Israel-based company has announced a new AI Site Generator that aims to make the process even smoother and more intuitive, and less time-consuming, too. Read more Upgrade your lifestyle Digital Trends helps readers keep tabs on the fast-paced world of tech with all the latest news, fun product reviews, insightful editorials, and one-of-a-kind sneak peeks. 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Slack GPT
ChatGPT's summarizing and analyzing skills have entered the Slack channel. A ChatGPT plugin for Slack is already available as a bot that that you can tag and ask to summarize or draft messages. But soon, Slack GPT will have natively embedded summarization and text generation within Slack's existing features. Instead of tagging a bot, you can summarize unread messages in a channel with the click of a button, or click the star icon in the toolbar to compose or refine a message. Slack GPT can also automatically transcribe Huddles into notes. Slack GPT will be released later this year.
Productivity matters, whether you’re a growing startup or Fortune 100 company. Especially in times of economic uncertainty, organizations need to empower their teams to save time and focus on strategic work that allows their expertise to shine and moves the business forward.
We’re now at an inflection point, where new generative AI technology has the potential to unlock the exponential productivity gains that organizations are looking for. However, while people who use AI are 90% more likely to report higher levels of productivity, only 27% of companies are currently using AI tools, according to our latest State of Work research. In order for generative AI to thrive at work, it needs to be in a trusted space—where you know what data is being used and you’re confident that the outputs are relevant to your business.
Today we’re unveiling Slack GPT, our vision for generative AI in Slack. Customers rely on Slack to house their institutional knowledge, captured in channels about every project, team or topic. They also securely integrate their tools in Slack using our open, extensible platform and partner ecosystem. We’re building Slack GPT on this same foundation, bringing trusted generative AI to where your team already works:
- An AI-ready platform to integrate and automate with your language model of choice, whether you use partner-built apps like OpenAI’s ChatGPT or Anthropic’s Claude or build your own custom app
- A set of AI features built directly in Slack, including AI-powered conversation summaries
- A new Einstein GPT app that lets you surface AI-powered customer insights from trusted Salesforce Customer 360 data and Data Cloud
Generative AI has enormous potential to redefine how work is done. The real power of Slack GPT is it enables AI to act on valuable data from a company’s most trusted resource: its own internal knowledge.
Bring AI into Slack, your way
As the ecosystem of generative AI tools expands, flexibility will only become more important. Whether you build with clicks, code, or a bit of both, our open, extensible platform lets you decide when and how you bring AI into Slack.
Today you can integrate your AI language model of choice, using partner-built apps from OpenAI’s ChatGPT, Anthropic’s Claude, and more. No matter what you choose, apps are a seamless part of Slack’s conversational experience, making AI-powered insights just a message away.
With our newly available next-generation platform for developers, it’s also easy to build something custom too, so you can bring your own AI model or keep an integration in-house.
Later this year, you’ll be able to instantly bring generative AI into your automated processes in Slack, without a single line of code. Using Workflow Builder, our built-in no-code automation tool, you’ll be able to add generative AI prompts as one of the steps in your workflow.
For example, say you have a workflow that alerts you when a new lead comes in from Sales Cloud, ensuring sales reps can quickly respond. Imagine if ChatGPT could take your workflow a few steps further, using CRM data from a sales lead to draft a personalized prospecting email for you? Put it in a document, share it in a channel, and every sales rep now has a head start when they follow up on the lead.
Generative AI, built natively in Slack
From day one, Slack’s mission has been to make your working life simpler, more pleasant and more productive. With Slack GPT, we’re sharing our vision for a new kind of productivity: one that brings the power of generative AI into the ways you already work in Slack.
Imagine if every time you hop into a channel, you’ll be able to get up to speed on unread Slack messages in one click—when you’re jumping in midway through a project, catching up from being out of the office, and more. In the future, with generative AI built seamlessly into the user experience, conversation summaries will be there when you need them, the moment you start scrolling through a channel.
Each of these productivity power-ups throughout the day will add up to a whole lot of time saved—plus a bit of delight—helping you work smarter, learn faster, and write better.
Uncover AI-powered customer insights
While Slack is where you find knowledge from your organization, Salesforce is where you gain a deeper understanding of your customer across various touchpoints—sales opportunities, service tickets, marketing campaigns, and more. Our vision is to surface AI-powered insights grounded in trusted Customer 360 data, right where you’re already working with your team.
For example, say you’re a customer service agent who needs help resolving a case. Today you can use the Service Cloud app to start a case swarm, bringing together the right experts in a dedicated Slack channel to find a resolution. In the future, imagine if Einstein GPT could auto-generate case summaries using relevant data from Service Cloud and your Slack channel. Now case summaries could not only capture data from service tickets, but knowledge from the team who resolved the case too.
Building the future of AI in Slack, together
This is just the start of our AI journey together. As the productivity platform that millions of users rely on to get work done, we know how important it is to use new technologies like generative AI safely, at scale.
Customers have always been at the heart of how we develop new products at Slack. Slack GPT will be no different, as we ensure that users are at the center of the experience and have transparency and control over how they use AI in Slack. In addition to building based on Salesforce’s guidelines for responsible AI development, we’ll bring customers in early and often to pilot these features before rolling them out broadly.
Ready to learn more about Slack GPT? Slack and Salesforce are here:
- Tune in to World Tour New York on Salesforce+ to learn more about Slack GPT.
- Sign up to stay in the loop on Slack GPT. You’ll be the first to know about new features rolling out, webinars, and more.
- Start building today. Dive into our next-generation platform and the world of functions, triggers and Slack CLI.
Forward-looking statement
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information, please visit https://www.salesforce.com or call 1-800-NO-SOFTWARE.
